You may request a refund on any product you purchase on the site within 7 days of purchase, no questions asked. Requests can be made by email to email@example.com or through the Help Desk.
Occasionally there may be other issues that happen. Please email firstname.lastname@example.org or contact the Help Desk as soon as possible with any of the following problems:
- you don’t receive access to the product
- you have problems downloading or unzipping the product
- you encounter a major error or defect with the product (although everything is thoroughly tested before release, unexpected errors may occur…stuff happens!)
Please allow a day or two for getting back to you, but responses generally are rather quick especially during standard US daytime weekday hours.